Right to Service

The Kerala State Right to Service Act, 2012 came into force on the 1 November 2012 as per G.O (P) No.55/2012/P&ARD. It provides effective, time-bound redress of grievances of citizens, delivery of services to the public and making government servants liable in case of default. Through the induction of bill, the government servants are made answerable in terms of their functions, duties, commitments and obligations towards the people.

The Bill provides two-tier appellate system to redress grievances. Section 5 of the Bill underlines the duty of the designated officer, who on receipt of an application for service, will provide it or reject the application within the time limit, counted from the day the application is received. In case of rejection, the officer should justify it in writing. The designated officer is liable to pay a fine not less than Rs. 500 and not more than Rs. 5,000 in case of breach of terms of the bill.

Section 3 of the Bill says every government department, Head of the department, local self-government institution and statutory body should, within six months of the commencement of the Act, notify the services that will be rendered by each of them and the designated officers for providing services and the stipulated time limit for doing so. The Bill lays down the procedures for filing appeals and the method of handling appeals by the first and second appellate authorities. The two appellate authorities will have the powers of civil court in matters of requiring production and inspection of documents, issuing summons for hearing the designated officer and the appellant and any other matter that may be prescribed.

Services under Right to Service Act in Kerala Police

Sl No Service Activity Stipulated time Limit Designated Officer First Appellate Authority Second Applelalte Authority
(1) (2) (3) (4) (5) (6)
1
Mike Sanction 3 days District Police Office / Sub Divisional Police Offices Addl. Superintendent of Police / DySP concerned District Police Chief DIG, Ernakulam Range
2
Procession Sanction(Wherever allowed and legal) 7 days within the District District Police Office Addl. Superintendent of Police District Police Chief DIG, Ernakulam Range
3
Passport Enquiry 20 days Sub Divisional Police Offices / Special Branch Office in Districts AC/DySP(Special Branch Office in Cities/Distircts) District Police Chief DIG, Ernakulam Range
4
Pettion Enquiry 15 days from the date of receipt of application Police Station SHO SDPO concerned District Police Chief
Women Cell IP Women Cell DySP, DCB District Polcie Chief
5
Issuing receipt for receiving pettion Same day Police Station SHO SDPO concerned District Polcie Chief
Women Cell IP Women Cell DySP,DCB District Polcie Chief
6
Copy of FIR Same day Police Station SHO SDPO concerned District Polcie Chief
7
Post Mortem Certificate 3 days from the date of receipt of PMC from the Medical authority Police Station SHO SDPO concerned District Police Chief
8
Police Clearance Certificate Enquiry report 15 days District Police Office District Police Chief DIG, Ernakulam Range IGP, South Zone
9
NOC for Arms & Explosive license 15 days  District Police Office District Police Chief DIG, Ernakulam Range IGP, South Zone
10
Job Verification 15 days Special Branch Office DySP, Special Branch District Police Chief DIG, Ernakulam Range
11
Foreigners Registration 7 days District Police Office District Police Chief DIG, Ernakulam Range IGP, South Zone
12
Releasing of vehicles taken into custody after completing formalitics 3 days Police Station SHO SDPO concerned District Police Chief
13
Service of Summons and execution of warrants Before the posting date of the case Police Station SHO SDPO concerned District Police Chief
14
Enquiry of petitions regarding atrocites on SC/ST 10 days from the date of receipt of the petition by the concerned officer SMS Units & DySP/AC in SDPOs DySp/AC concerned District Police Chief DIG, Ernakulam Range